СricketVisionary

Cancellation & Refund Policy

At Cricket Visionary, we strive to ensure a smooth and enjoyable experience for all users. This policy outlines the conditions under which contest entries can be canceled and refunds may be processed.

1. User-Initiated Contest Cancellations

Before the Contest Begins

  • Users can cancel their contest entry before the contest starts through the contest details page.
  • Once canceled, the entry amount will be credited back to the user’s Cricket Visionary account balance.

After the Contest Has Started

  • Contest cancellations are not allowed once the match has commenced, as contests are based on live game events.

2. Platform-Initiated Contest Cancellations

  • Insufficient Participants: If a contest fails to meet the required number of participants, it may be canceled. In such cases, all participants will receive a refund to their Cricket Visionary account balance.
  • Technical Issues: If unforeseen technical issues affect contest fairness, the contest may be canceled, and refunds will be issued accordingly.
  • Policy Violations: If a contest is canceled due to a violation of our Fair Play Guidelines, affected users may not be eligible for a refund.

3. Refund Guidelines

Eligible Refund Cases

  • Cancellation of a contest by Cricket Visionary.
  • User-initiated cancellation before the contest begins.
  • Billing or payment processing errors.

Refund Process

  • Refunds are credited to the user’s Cricket Visionary account balance for future participation or withdrawal.

Non-Refundable Scenarios

  • Disqualification due to policy violations.
  • Results based on actual player performances.
  • Requests made after the contest has started or concluded.

4. Account Balance Withdrawals

  • Withdrawal Requests: Users can request withdrawals at any time, subject to the platform’s minimum withdrawal threshold.
  • Processing Time: Withdrawals are typically processed within 3-5 business days, depending on the payment provider.
  • Withdrawal Fees: Any applicable transaction fees will be displayed during the withdrawal request process.

5. How to Request a Refund or Cancel a Contest Entry

  • Contact Support: To request a refund or cancel an entry, contact our support team at [email protected] , providing relevant details.
  • Review Time: Our team will assess refund requests and respond within 24-48 hours.

6. Policy Updates

Cricket Visionary reserves the right to modify this policy as needed. Users are encouraged to review it periodically to stay informed.

7. Contact Us

If you have any questions regarding this policy, please reach out to us at [email protected] .